COVID-19 Buying Guide  |  Visit Our Two Showrooms In: Bristol  |  Middletown

Buying Appliances During COVID-19

From Warehouse to Home: How It Normally Works


You come into the store. We help you decide which appliances work for your needs and budget.

Supply chain house truck


If the appliance is in stock: That means it's in our warehouse, and we can usually schedule a delivery ASAP.

If it's NOT in stock: We order it from the manufacturer. They deliver it to our warehouse within 2 weeks. Then we bring it to you.

The Challenges of COVID-19

  • Products are in short supply. There is less variety, so you have fewer options to choose from.
  • Backorders are less predictable. Products could take days, weeks, or months to arrive.

How We're Handling It

  • We will help you find products that are in stock NOW that work for you. If the appliance you really want isn't in stock, we are happy to help you explore alternatives that ARE available.
  • Willing to wait a week or two for your appliances? We can look at confirmed product deliveries from manufacturers in real time to give you more options.
  • We will still place backorders for you, but they are a last resort. You should be willing to wait several months or longer, although your appliances may arrive sooner.

We're ready to guide you through this!

Our Commitment to You During COVID‑19

Shop Your Way

As we navigate COVID-19 together, we want you to know that we are here to help you. We are committed to making the health and well being of our customers, families and staff our top priority! We have many ways that you can shop with us and we are happy to accommodate whichever way works best for you.

If you’re feeling well and wish to come to our store, we’ll be happy to greet you with a warm wave! You can be confident we are taking the necessary steps to keep you safe. We are following the safety recommendations from the U.S. Centers for Disease Control and Prevention with extra cleaning measures inside our store. This includes additional sanitizing of all high-traffic surfaces such as knobs, countertops, appliances, and restrooms. We also have hand sanitizer located throughout the store.

Our staff has been instructed to stay home if they are feeling ill and we ask that you do the same to keep everyone safe.



You are always welcome to shop with us online! We have a huge selection of products for you to look at and you can buy many of them right from our website.

We're happy to help connect you with the right products. As you browse our website, please do not hesitate to reach out to us. We’d love to work with you to answer any questions you may have and provide our expertise.

Over the Phone:

We’d be happy to answer any questions you may have over the phone, discuss which products will fit your needs, and provide expert advice just as if you were in our store. Give us a call and we will take care of you!


By Email:

Feel free to email us at any time and one of our expert team members will respond to help!

Email Us

Chat with us online:

We’d love to chat with you on our website. If you have any questions about products or services we provide, start a chat from our website and one of our experts will be there to help you.


Our delivery team is taking the necessary sanitizing steps during and after each delivery. They are also asked to stay home if they are feeling unwell.

Your health and well being is important to us and we want you to know that not only will your products be delivered with care, but our delivery team will deliver them with the health of you and your family in mind.

During this time, we’d like to respect how you’d like to interact with your delivery team. Please let us know if you’d like to have your items delivered:

  • Boxed and left in the driveway
  • Unboxed and left in the driveway
  • Brought inside and installed

*Normal installation only. Restrictions apply. Contact store for details.

Schedule a Video Call:

Shop our showroom with your mobile phone via a scheduled FaceTime call with a member of the Gil's team.